FAQ and policies
Questions before you begin.
Clear, quiet answers for privacy, terms, shipping, and returns so you can order with confidence.
Frequently asked questions
Short answers first, policy details below. This page is here to make the path clear without adding noise.
Privacy policy
We only collect the information needed to process orders, respond to messages, and share launch notes when you ask to hear from us. We do not sell your personal information. Email signups are used for Iron Root updates and can be unsubscribed from at any time.
Terms
By using this website, you agree to use it for lawful purposes and to respect the content, product descriptions, and imagery shown here. Product availability, pricing, and packaging may change as the apothecary grows.
Shipping policy
Orders ship after processing time is complete. Small-batch production may create brief delays during launches or restocks. Shipping timelines are shared at checkout or through launch notes when available.
Return policy
Because these are personal care and ritual products, returns are handled carefully and may be limited by product type and condition. If something arrives damaged or incorrect, contact us promptly so we can make it right.
How do I know what to choose?
Start with the feeling you want to support. Steady Light is for clarity, Cast Your Cares is for release, and Purified Path is for cleansing and renewal.
How do I contact you?
Email contact@ironrootapothecary.com for general questions, order support, or launch-list help.
Pregnancy and nursing disclosure
If you are pregnant, nursing, trying to conceive, taking medication, or managing a medical condition, consult a qualified healthcare professional before using herbal teas, elixirs, oils, soaks, or body-care products. Some botanicals and essential oils may not be appropriate during pregnancy or nursing.
How do I use a body scrub?
Use body scrub after washing with your regular soap or cleanser. Apply gently to damp skin using light circular motions, then rinse thoroughly. Do not scrub harshly, and limit use to 1-3 times per week to avoid over-exfoliating.